Terms and Conditions
These Terms and Conditions ("Terms") govern the relationship between Divine Travels, A unit of M/s nexus Holdings ("we", "us", or "our") and the individual or entity ("you" or "your") booking or participating in any tour, excursion, activity, or service provided by us. By booking a tour or using our services, you agree to be bound by these Terms. Please read them carefully.
1. Booking and Payment
1.1. To book a tour or service, you must complete the booking process and provide any required information accurately and completely. By booking a tour, you represent that you are at least 18 years old and have the authority to enter into these Terms.
1.2. Payment is required at the time of booking, unless otherwise specified. Prices are quoted in the currency stated and are subject to change without notice. We reserve the right to cancel any booking if full payment is not received by the specified due date.
1.3. Payment methods accepted may vary and will be communicated to you during the booking process. Any additional fees or charges incurred, such as transaction fees or currency conversion fees, are your responsibility.
1.4 To book a tour or service, you must provide us a valid identity proof accepted by the governing law such as Aadhar Card, PAN card, Voter ID or any other document if so required for the verification purpose.
2. Cancellations and Refunds
2.1. Cancellation policies vary depending on the tour or service booked and may be subject to penalties or fees. You are responsible for reviewing and understanding the cancellation policy applicable to your booking before confirming your reservation.
2.2. To cancel a booking, you must notify us in writing or through the designated cancellation process. Refunds, if applicable, will be processed according to the applicable cancellation policy.
2.3. We reserve the right to cancel or modify any tour or service due to unforeseen circumstances, including but not limited to adverse weather conditions, natural disasters, or insufficient demand. In such cases, we will provide a full refund or offer an alternative tour or service, at our discretion.
3. Tour Participation
3.1. You are responsible for ensuring that you meet any health, fitness, or other requirements specified for the tour or activity booked. You must inform us of any medical conditions, disabilities, or special requirements that may affect your participation in the tour.
3.2. You agree to comply with all instructions, rules, and regulations provided by us or our guides during the tour. Failure to do so may result in your removal from the tour without refund.
3.3. We reserve the right to refuse participation in any tour or service to individuals who, in our judgment, are unfit or unable to participate safely.
4. Liability and Release
4.1. We are not liable for any loss, injury, or damage to persons or property, including but not limited to personal injury, illness, death, or loss of or damage to personal belongings, arising from or in connection with your participation in any tour or service.
4.2. You agree to release, indemnify, and hold harmless Divine Travels, its affiliates, directors, officers, employees, agents, and representatives from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or in connection with your booking or participation in any tour or service.
5. Privacy Policy
5.1. Our collection and use of your personal information are governed by our Privacy Policy, which forms part of these Terms. By booking a tour or using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
6. Governing Law and Jurisdiction
6.1. These Terms shall be governed by and construed in accordance with the laws of Haridwar, Uttarakhand, India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Haridwar, Uttarakhand, India.
7. Amendments
7.1. We reserve the right to amend or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of revised Terms constitutes your acceptance of such changes.
8. Contact Information
8.1. If you have any questions or concerns about these Terms, please contact us at bookings.divinetravels@gmail.com.
By booking a tour or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you may not book a tour or use our services.
Get in Touch
bookings.divinetravels@gmail.com